Privacy Policy

This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to ensure its security. By using our website and purchasing our products, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect:

• Personal Information: We collect personal information that you voluntarily provide to us when you create an account, place an order, or subscribe to our newsletter. This information may include your name, email address, postal address, phone number, and payment information.

• Device Information: We collect certain information about the device you use to access our website, such as your IP address, browser type, operating system, and device model.

• Usage Information: We collect information about your interactions with our website and online services, such as the pages you visit, the products you view, and the items you purchase.

2. Use of Personal Information:

• Order Fulfillment: We use your personal information to process and fulfill your orders, including sending you order confirmations, shipping updates, and invoices.

• Customer Support: We use your personal information to provide customer support and respond to your inquiries.

• Marketing and Promotions: We may use your personal information to send you marketing materials, promotional offers, and news about our products and services. You can opt out of receiving these communications at any time by following the instructions provided in the emails or by contacting us directly.

• Website and Service Improvement: We use your personal information to improve our website, online services, and overall customer experience.

• Legal and Regulatory Compliance: We may use your personal information to comply with legal and regulatory requirements.

3. Disclosure of Personal Information:

• Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, fulfilling orders, processing payments, and providing customer support. These service providers are contractually obligated to maintain the confidentiality and security of your personal information.

• Legal and Regulatory Compliance: We may disclose your personal information to law enforcement or other government agencies as required by law or in response to a legal process.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the acquiring entity.

• Aggregate and De-Identified Information: We may share aggregate or de-identified information with third parties for research, marketing, and other purposes. This information does not contain any personal identifiers and cannot be used to identify individual users.

4. Data Security:

• Security Measures: We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, or disclosure.

• Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and as required by applicable laws.

5. Your Rights:

• Access and Correction: You have the right to access and correct your personal information. You can update your account information by logging into your account on our website.

• Data Deletion: You have the right to request the deletion of your personal information. Please contact us directly to make such a request.

• Opt-Out of Marketing Communications: You can opt out of receiving marketing communications from us at any time by following the instructions provided in the emails or by contacting us directly.

6. Changes to Privacy Policy:

• Updates: We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website.

7. Contact Us:

• Questions and Concerns: If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at hello@ngoncoffeeroasters.com

By using our website and purchasing our products, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.